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Article

  • Title

    Determining the approach to quality in the construction of the process landscape of the Odessa polytechnic state university

  • Authors

    Perperi Lyudmyla М.
    Oborsky Gennady A.
    Goloborodko Ganna M.
    Palennyi Yuriy G.
    Guhnin Volodymyr P.

  • Subject

    METROLOGY, STANDARDIZATION AND CERTIFICATION

  • Year 2021
    Issue 2(64)
    UDC 005.6:378.1
    DOI 10.15276/opu.2.64.2021.09
    Pages 71-80
  • Abstract

     The object of this research is the process landscape model of an institution of higher education. In this study, the relationship of the upper levels of the continuous improvement cycles with the cycles of the lower levels was established. It is proposed to determine the relationship of the levels of continuous improvement processes through the “Do” phase so that this phase of the top level process is implemented by the full cycle of the subprocess. The initial positions and sequence of actions for building the landscape of the quality management system were determined; for this, it was necessary to determine the context of the university's activities; determine the processes by categories and their degree of detail; determine the sequence of processes of different categories and the relationship between them. For the implementation of innovative solutions, reengineering of the process as a whole, the Plan-Do-Check-Act cycle has been proposed to be supplemented with the “S-start” phase. This phase should initiate the creation of certain processes, which after the start should develop independently without the intervention of top management. The analysis of the process landscape was carried out in accordance with the stated goals and their suitability in accordance with the context of the organization's activities. The carried out work value is that educational institutions can use the scientific research results presented in the article to build their own educational institution quality management system process landscape taking into account the requirements of ISO 9001:2015, ISO 21001:2018, standards and guidelines ESG 2015; the article exposes ways to integrate ESG recommendations into the ISO standards requirements structure.

  • Keywords quality approach; process landscape; quality management; quality assurance; stakeholders
  • Viewed: 49 Dowloaded: 6
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  • References

    Література

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    2. Vlasceanu L., Grünberg L. and Pârlea D. Quality assurance and accreditation: a glossary of basic terms and definitions. 2nd ed. Bucharest : UNESCO-CEPES. 2007. URL: https://unesdoc.unesco.org/ark: /48223/pf0000134621. (дата звернення: 23.08.2020).

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    8. The EFQM Model. Brussels: EFQM. URL: https://www.efqm.org/efqm-model/. (дата звернення: 20.08.2021).

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    12. Перпері Л.М., Оборський Г.О., Паленний Ю.Г., Голобородько Г.М. Аспекти формування критеріїв оцінки якості освітніх послуг. Bulletin of NTU “KhPI”. Series: Mechanical-technological systems and complexes. 2017. 44(1266). P. 162–166. URL: http://repository.kpi.kharkov.ua/bitstream/ KhPI-Press/35659/1/vestnik_KhPI_2017_44_Perperi_Aspekty_formuvannia.pdf. (дата звернення: 12.08.2020)

    13. Перпері Л.М., Оборський Г.О., Голобородько Г.М. Багаторівнева модель управління процесом. Вісник НТУ ХПІ, Серія: Нові рішення в сучасних технологіях. 2017. № 32 (1254). С. 74–79. DOI:10.20998/2413-4295.2017.32.12.

    14. L. Perperi, H. Oborskyi, G. Goloborodko, Yu. Palennyy. Improving the model of quality management systems processes assessment. Proceedings of Odessa Polytechnic University. 2018. 1(54). P. 115–122. DOI: 10.15276/opu.1.54.2018.16.

    References

    1. Martin, M. & Parikh, S. (2017). Quality management in higher education: developments and drivers: results from an international survey. 1st ed. Paris: UNESCO IIEP. Retrieved from: https://unesdoc.unesco.org/ark:/48223/pf0000260226. (Last access 10.02.2021).

    2. Vlasceanu, L., Grünberg, L. & Pârlea, D., (2007). Quality assurance and accreditation: a glossary of basic terms and definitions. 2nd ed. Bucharest: UNESCO-CEPES. Retrieved from: https://unesdoc.unesco.org/ark:/48223/pf0000134621. (Last access 23.08.2020).

    3. Kettunen, J. (2015). Integrated Management Approaches in Higher Education. US-China Education Review A, 5(11), 707–717. DOI:10.17265/2161-623X/2015.11.001.

    4. Manatos, M., Sarrico, C. & Rosa, M. (2017). The integration of quality management in higher education institutions: a systematic literature review. Total Quality Management & Business Excellence, 28(1−2), 159–175. DOI:10.1080/14783363.2015.1050180.

    5. Moldovan, L. (2012). Integration of Strategic Management and Quality Assurance in the Romanian Higher Education. Procedia − Social and Behavioral Sciences, (58), 1458–1465. DOI: 10.1016/j.sbspro.2012.09.1132.

    6. ISO/IEC 40180:2017 Information technology – Quality for learning, education and training -- Fundamentals and reference framework. Geneva, Switzerland: ISO.

    7. ISO 9001:2015 Quality management systems – Requirements. Geneva, Switzerland: ISO.

    8. The EFQM Model. Brussels: EFQM. Retrieved from: https://www.efqm.org/efqm-model/. (Last access 20.08.2021).

    9. Baldrige Excellence Framework 2021-2022 (Education). Retrieved from: https://www.nist.gov/ baldrige/publications/baldrige-excellence-framework/education#ed. (Last access 25.01.2021).

    10. ISO 21001:2018 Educational organizations – Management systems for educational organizations − Requirements with guidance for use. Geneva, Switzerland: ISO.

    11. European stadards and Guidelines for Quality Assurance in the European Higher Education, ESG. Brussels, Belgium: ENQA. Retrieved from: https://www.enqa.eu/wp-content/uploads/2015/11/ ESG_2015.pdf. (Last access: 10.06.2021).

    12. Perperi, L., Oborskyi, H., Palennyi, Yu. & Goloborodko, G. (2017). Aspects of the criteria formation of the assessing educational services quality. Bulletin of NTU “KhPI”. Series: Mechanical-technological systems and complexes, 44(1266), 162–166. Retrieved from: http://repository.kpi.kharkov.ua/bitstream /KhPI-Press/35659/1/vestnik_KhPI_2017_44_Perperi_Aspekty_formuvannia.pdf. (Last access 12.08.2020).

    13. Perperi, L., Oborskyi, H. & Goloborodko, G. (2017). Multi-level model of process management. Bulletin of NTU “KhPI”. Series: New solutions in modern technologies, 32(1254), 74–79. DOI: 10.20998/2413-4295.2017.32.12.

    14. Perperi, L., Oborskyi, H., Goloborodko, G., & Palennyy, Yu. (2018). Improving the model of quality management systems processes assessment. Proceedings of Odessa Polytechnic University. 2018. 1(54). 115–122. DOI: 10.15276/opu.1.54.2018.16.

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