Determining the approach to quality in the construction of the process landscape of the Odessa polytechnic state university
DOI:
https://doi.org/10.15276/opu.2.64.2021.09Keywords:
quality approach, process landscape, quality management, quality assurance, stakeholdersAbstract
The object of this research is the process landscape model of an institution of higher education. In this study, the relationship of the upper levels of the continuous improvement cycles with the cycles of the lower levels was established. It is proposed to determine the relationship of the levels of continuous improvement processes through the “Do” phase so that this phase of the top level process is implemented by the full cycle of the subprocess. The initial positions and sequence of actions for building the landscape of the quality management system were determined; for this, it was necessary to determine the context of the university's activities; determine the processes by categories and their degree of detail; determine the sequence of processes of different categories and the relationship between them. For the implementation of innovative solutions, reengineering of the process as a whole, the Plan-Do-Check-Act cycle has been proposed to be supplemented with the “S-start” phase. This phase should initiate the creation of certain processes, which after the start should develop independently without the intervention of top management. The analysis of the process landscape was carried out in accordance with the stated goals and their suitability in accordance with the context of the organization's activities. The carried out work value is that educational institutions can use the scientific research results presented in the article to build their own educational institution quality management system process landscape taking into account the requirements of ISO 9001:2015, ISO 21001:2018, standards and guidelines ESG 2015; the article exposes ways to integrate ESG recommendations into the ISO standards requirements structure.
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