Improving the model of quality management systems processes assessment
DOI:
https://doi.org/10.15276/opu.1.54.2018.16Keywords:
quality management, assessment model, assessment process, level of capabilities, process properties, maturity modelAbstract
Considered are the issues related to elaboration of processes quality assessment model improvement based onto the assessment of the expected result achievement level using the “maturity scale”. Defined are that assessment model’s principles departing from the concept of assessment process as not “linear” one but this one operating in so-kind a continued cycle. Suggested is the improved process assessment model applying the “structural model” principles that, implementing the PDCA methods, allows representing the processes’ occurrence at the organizational level that provides the transparency of processes’ ability to values creation representing.
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References
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